A restart allows the affected computers to work again, but the issue may return. You do not get a log on screen, nor can you access anything on the computers while they are in this state, though the affected systems may respond to pings. This issue also occurs with virtualized servers and desktop computers hosted on VMware and Hyper-V. During this hang, you cannot connect remotely to the systems using programs such as Remote Desktop Connection. Symptom: Servers and desktop computers lock up or hang after they upgrade to Symantec Endpoint Protection 14 MP1. This information supplements the information found in the Release Notes.
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